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What is Payer ID 62308? Your Essential Guide to Cigna Claims

Stanley Efrem

Jul 2, 2025

Healthcare providers need payer ID 62308 to process Cigna claims correctly. Many practices face claim rejections because they use incorrect payer IDs. These rejections lead to payment delays that affect your practice's revenue cycle and create extra administrative work.

Your electronic claims submission success depends on using payer ID 62308 correctly. This unique identifier connects to Cigna health plans of all types, including Cigna HealthSpring payer ID 62308 programs. The cigna payer id 62308 provider phone number gives you quick access to support whenever problems occur. This piece outlines the work to be done with payer ID 62308. You'll learn about enrollment steps and proven methods to handle your Cigna claims smoothly in 2025 and beyond.

Understanding the role of payer ID 62308 in Cigna claims

The healthcare billing world runs on unique identifiers that help process claims quickly. Let's take a closer look at how electronic claims processing works before we get into Cigna's system.

What is a payer ID?

A payer ID is a unique alphanumeric code that each insurance company gets. This code helps provider and payer systems talk to each other electronically when they need to verify eligibility, check benefits, and submit claims [1]. You can think of it as a digital address that makes sure your claims end up in the right place.

These codes usually have five characters, though some are longer. They can be numbers, letters, or both [1]. Healthcare providers who work with multiple insurance companies need to enter the right payer ID to avoid delays and rejected claims.

You'll usually find the payer ID on your patient's insurance card in the Provider or Claims Submission section [1]. This small but powerful code works like a routing number that sends your claim to the right processing center.

Why 62308 is used for Cigna claims

The number 62308 is Cigna's official payer ID for their health plans and services. This ID became even more important after Cigna combined everything into a single gateway system [2]. Before this change, providers had to use different Cigna payer IDs based on the product type, which made things needlessly complex.

Today, 62308 covers a wide range of Cigna's healthcare services:

Medical claims (including GWH-Cigna network) [3]
Behavioral health services (including employee assistance programs) [3]
Dental claims [4]
Arizona Medicare Advantage HMO plans [3]
Cigna HealthSpring programs

This change has made Cigna's claims processing system much better. Healthcare providers can now send all Cigna claims through one ID instead of juggling multiple payer IDs [2]. This makes the billing process smoother and cuts down on paperwork.

The 62308 ID shows up under different names in some systems, which reflects Cigna's many products and business relationships. These names might include Evernorth Behavioral Health, Cigna Health and Life Insurance Company, Cigna PPO, and others depending on the plan [5].

How it connects to electronic transactions

Cigna's 62308 payer ID makes several important electronic transactions possible between healthcare providers and the company. This ID creates an electronic path for claims to reach the right processing center.

When you have the right payer ID, you can submit several types of electronic transactions:

Claims submission - You can submit both primary and secondary (coordination of benefits) claims electronically to Cigna using payer ID 62308 [4]
Eligibility verification - Check patient coverage and benefits
Claim status inquiries - Track the progress of submitted claims
Remittance advice - Receive electronic payment information

For claims submission, 62308 works with several standard formats:

Professional claims (837P)
Institutional claims (837I)
Dental claims (837D) [4]

Electronic transactions are much faster than paper claims. Your claim goes straight into Cigna's processing system when you submit it with the correct payer ID. This eliminates mail delays and reduces the risk of losing or damaging physical documents.

Using payer ID 62308 correctly makes sure each electronic transaction goes to the right place in Cigna's systems. Mistakes in entering the payer ID can send claims to the wrong place, which leads to delays, rejections, and possible denials [1]. That's why double-checking this ID before submitting remains crucial for successful claims processing.

How to enroll for Cigna ERA using payer ID 62308

Cigna's Electronic Remittance Advice (ERA) enrollment with payer ID 62308 makes your billing workflow smoother and speeds up payment processing. The setup gives you electronic payment details instead of paper explanations of benefits. Let's look at how you can get started.

Step-by-step enrollment process

Your first task is to tell your Electronic Data Interchange (EDI) vendor about your plans to enroll for Cigna ERA services [6]. EDI vendors connect your practice to Cigna's payment systems. Cigna partners with several trusted EDI service providers like Availity, Office Ally, and EDS if you need help choosing one.

The next step is filling out the enrollment form from your chosen EDI vendor. Each vendor uses different formats but asks for the same basic information. You'll need a separate enrollment form for each Tax Identification Number (TIN) if your practice has multiple TINs [7].

Cigna takes about 7-10 business days to process your enrollment after submission [7]. They check your information and create an electronic path to send your remittance advice.

Your EDI vendor will let you know when your enrollment gets approved. You could start receiving ERAs in your next payment cycle after approval [6]. These ERAs go straight to your portal or practice management system through your vendor.

Required provider and receiver information

Your enrollment form needs detailed information about your practice:

Provider Information: Full name, DBA name (if applicable), complete address including street, city, state, and ZIP code [7]
Provider Identifiers: Federal Tax Identification Number (TIN) or Employer Identification Number (EIN), and National Provider Identifier (NPI) [7]
Contact Information: Name of contact person, title, telephone number, email address [7]
Preference for Aggregation: How you want remittance data grouped (by TIN or NPI) [7]

The receiver's information becomes necessary if someone else will get the ERA files. This includes their name, contact details, and Availity Customer ID for Availity users [8].

The person who submits the enrollment must provide an electronic or printed signature with their title [8].

Submission methods: email, fax, mail

You can submit your completed ERA enrollment form in several ways:

Email: EDI vendors accept email submissions. EDS uses Enrollment@edsedi.com [7], and Availity uses 6415@availity.com [8].

Fax: Vendors provide specific fax numbers. Send your forms to EDS at (800) 389-9152 [7] or Availity at 972.383.6415 [8].

Mail: You can mail your forms to addresses listed on the vendor's enrollment forms [8].

The EFT form goes directly to Cigna by fax at 860-256-6752 [7] if you want to enroll in Electronic Funds Transfer (EFT) with ERA. Both services work together to eliminate paper checks while giving you detailed payment information.

It's worth mentioning that your office gets paper EOBs from Cigna with ERA enrollment only. Paper EOBs continue for 30 days with both EFT and ERA enrollment [7]. You can call Cigna's Provider Relations Team at (800) 882-4462 [7] to keep getting paper EOBs after this time [link_2].

Claim types and transactions supported by 62308

Cigna's electronic claims submission process requires providers to use payer ID 62308. This ID works with several standardized electronic data interchange (EDI) formats and makes claim processing easier for healthcare services of all types.

Professional claims (837P)

The 837P format processes outpatient services by physicians and other professional providers. Your clearinghouse or practice management system can submit different professional claim types with payer ID 62308 [1]. The system accepts primary claims, coordination of benefits (secondary/tertiary claims), and corrected claims [1]. Healthcare providers will find the 837P transaction set useful to get reimbursement for office visits, consultations, and outpatient procedures.

Institutional claims (837I)

Cigna's payer ID 62308 accepts the 837I format for hospital and facility-based services [1]. This transaction set covers inpatient stays, outpatient hospital services, and other institutional care. The electronic submission through 62308 processes institutional claims faster than paper submissions, which aligns with Cigna's dedication to quick document processing [9].

Dental claims (837D)

Dental providers can use payer ID 62308 for their electronic claims submissions [4]. The 837D format handles standard dental procedures and special transaction types that include:

Dental encounters
Predeterminations
Coordination of benefits claims [4]

Providers can route both primary and secondary dental claims through 62308, which eliminates multiple submission pathways [4].

Remittance advice (835)

The 835 electronic remittance advice (ERA) transaction shows detailed payment information for processed claims. Providers who enroll for Cigna ERA using payer ID 62308 receive complete explanations of payments, adjustments, and denials [10]. This feature eliminates manual reconciliation of paper explanations and improves billing workflow.

Eligibility and claim status (270/271, 276/277)

Payer ID 62308 supports two essential verification transactions:

The 270/271 transaction pair lets providers check patient eligibility and benefits information electronically [11]. Cigna's 271 responses include coverage details for many service type codes when covered as benefits, from medical care to specialized services [11].

The 276/277 transaction set helps providers track claims electronically [5]. Submitting a 276 request with payer ID 62308 shows the processing status of previous claims without time-consuming phone calls [5].

Payer ID 62308 creates a complete electronic pathway from eligibility verification through submission to payment tracking.

Cigna plan types linked to payer ID 62308

Cigna has united their claim submission process by bringing various plan types under a single payer ID. Knowing which Cigna plans connect to payer ID 62308 will help your claims reach the right destination quickly.

Cigna HealthSpring payer ID 62308

Cigna HealthSpring programs now use payer ID 62308 for electronic claims submission [12]. This simplified approach replaces their old system where different HealthSpring products needed separate payer IDs. HealthSpring claims now go through the same electronic gateway as other Cigna products, making the process more efficient.

Providers can now submit claims using the same payer ID for multiple plan types. The unified ID works for both professional and institutional claims from HealthSpring members, which makes billing much simpler.

Cigna Open Access and PPO plans

Cigna Open Access and Preferred Provider Organization (PPO) plans now use payer ID 62308 for claims submission [12][13]. These popular employer-sponsored and individual market plans are part of Cigna's unified payer ID system.

Providers who serve patients with different Cigna plan types benefit the most from this change. You can submit all Cigna claims to one electronic destination - whether they're for Open Access Plus, LocalPlus, or any PPO configurations [14].

The single identifier now works for patients in GWH-Cigna network plans too [15]. This is a big improvement from the old system where providers had to figure out specific payer IDs for each plan type.

Medicare Advantage and Individual plans

Arizona's Cigna Medicare Advantage plans use payer ID 62308 for electronic claims processing [3]. This covers both medical and behavioral health services for Medicare Advantage members.

Individual marketplace plans also use the 62308 payer ID, including Cigna + Oscar plans [14][13]. Medical services and behavioral health/substance abuse claims share this payer ID, though paper claims might need different mailing addresses.

The 62308 payer ID also works for many other Cigna plan names. These include Evernorth Behavioral Health, Connecticut General Cigna, Equicor, Healthsource Provident, and Seton Employee Plan [16]. This unification means almost all Cigna's electronic claims now flow through one gateway using payer ID 62308, whatever the plan type.

Best practices for providers using payer ID 62308

Submitting claims with payer ID 62308 needs attention to detail and Cigna's specific protocols. These practices can help you reduce your administrative work by a lot and speed up reimbursements.

Avoiding common claim submission errors

You must follow Cigna's timely filing deadlines. Submit claims from participating providers within 90 days after service date. Non-participating provider claims need filing within 180 days [3]. The filing window for coordination of benefits starts from the processing date on the primary carrier's explanation of benefits.

Clean claims need complete information with proper identifiers. Your contracted Taxpayer Identification Number (TIN) and National Provider Identifier (NPI) must match exactly what you reported to Cigna [2]. Electronic COB claims should include information from the primary payer's remittance advice. This includes subscriber information, payer-paid amounts, and claim adjustment reason codes [4].

Note that claims needing supporting documentation should not wait. You can upload requested materials directly through the portal if CignaforHCP.com shows a pending claim for documentation [3].

Verifying plan details before billing

Check the patient's coverage status before submission. Payer ID 62308 covers many Cigna plans, but benefits and eligibility details can differ. Remember, authorization from Cigna does not guarantee payment. The patient's specific plan must cover these services and the patient must stay eligible at the time of service [17].

The coverage status column on CignaforHCP.com shows details for Payer Solutions plans. The patient eligibility page shows the TPA name and contact details when Cigna doesn't directly manage benefits [18].

Using the Cigna provider portal effectively

CignaforHCP.com gives you secure, 24/7 access to streamline your office workflow. The portal makes shared patient eligibility verification easier before appointments [19]. The portal lets you:

Track claim status and access patient claim details
Submit appeals for denied claims
Upload required documentation for pending claims
Access electronic remittance reports

Electronic services cut down paperwork and save time and money. Research shows that providers using EDI transactions get better claim accuracy, lower paperwork costs, and don't need multiple submission locations [3].

Questions about reimbursement issues or pricing appeals for payer ID 62308? Call 888.663.8081 [18].

Conclusion

Payer ID 62308 makes your Cigna claims processing workflow substantially smoother. This single identifier now covers almost all Cigna plans - from standard PPO offerings to HealthSpring programs and Medicare Advantage plans. Your practice's revenue cycle and administrative efficiency depend on using it properly.

Using payer ID 62308 for electronic submission has clear advantages over paper claims. Your claims get to Cigna faster and process quickly with electronic tracking available throughout their lifecycle. On top of that, ERA services enrollment with this payer ID lets you receive payment details electronically, which cuts down paperwork and speeds up reconciliation.

Every payer system comes with its own challenges. Your claims will face fewer rejections if you follow Cigna's timely filing deadlines, check patient eligibility before service, and format electronic submissions correctly. CignaforHCP.com is your go-to resource to troubleshoot problems, check claim status, and upload supporting documents when needed.

Payer ID 62308 is more than a code - it's your digital gateway to successful Cigna claims. The healthcare billing world keeps changing, but this standardized identifier brings consistency to Cigna's various types of health plans. Your practice will benefit from fewer rejections, faster payments, and less paperwork when you use the best practices outlined here.

FAQs

What is payer ID 62308 and why is it important?

Payer ID 62308 is the unique identifier used for processing Cigna claims electronically. It's crucial for healthcare providers as it ensures claims are routed correctly, reducing rejections and payment delays.

Which Cigna plans are covered by payer ID 62308?

Payer ID 62308 covers a wide range of Cigna plans, including Open Access, PPO, HealthSpring programs, Medicare Advantage, and individual marketplace plans. It's a consolidated identifier for virtually all Cigna electronic claims.

How can I enroll for Cigna Electronic Remittance Advice (ERA) using payer ID 62308?

To enroll for Cigna ERA, notify your EDI vendor, complete their enrollment form, and submit it via email, fax, or mail. The approval process typically takes 7-10 business days, after which you can start receiving ERAs.

What types of claims can be submitted using payer ID 62308?

Payer ID 62308 supports various claim types including professional claims (837P), institutional claims (837I), and dental claims (837D). It also facilitates eligibility checks, claim status inquiries, and remittance advice transactions.

How can I avoid common errors when submitting claims with payer ID 62308?

To minimize errors, adhere to Cigna's timely filing deadlines, include correct provider identifiers (TIN and NPI), verify patient eligibility before billing, and utilize the CignaforHCP.com portal for claim tracking and documentation uploads.