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CounSol EHR Review 2025: The Truth About This Practice Management Software

Michael Reider

Jul 21, 2025

Need the right practice management software for your mental health practice? CounSol EHR could be your perfect match. This cloud-based system serves counselors, therapists, psychologists, psychiatrists, and life coaches who want to run their practices more efficiently.

CounSol's reputation speaks for itself with a stellar 4.7 out of 5 stars from 542 reviews. The platform works best for practices with all but one of these providers. You'll find a complete package of features here - client notes, insurance claims, medical billing, and a client web portal. Patients can schedule appointments and handle payments through this portal. The software costs between $49.95 and $69.95 monthly, which makes it a great fit for both independent practitioners and small practices. This detailed review will help you decide if CounSol EHR deserves your investment in 2025.

What is CounSol EHR and Who is it For?

CounSol EHR stands out as a detailed practice management software built specifically for mental health practitioners. This electronic health records system gives you an all-in-one solution. It combines scheduling, billing, patient records, and compliance tracking to aid efficient administration [1]. Unlike generic medical software, CounSol gives you tailored tools that solve unique challenges mental health professionals face.

Designed for mental health professionals

CounSol EHR was created specifically for therapists, counselors, and mental health practitioners. The platform lets you run your entire counseling practice from one convenient spot [2]. You can manage client notes, records, appointments, and billing for both online and offline clients. The system helps mental health practitioners simplify their processes. It streamlines workflow with automated reminders and pre-populated paperwork. This saves precious time for counselors and their clients [3].

The software is accessible, secure, and fully HIPAA compliant. The CounSol team has gone beyond basic HIPAA compliance measures to ensure complete security throughout the system [3]. Their servers are housed in Tier-IV data centers with multiple compliance certifications and 256-bit encryption protects all web traffic [4].

Best suited for solo and small group practices

CounSol works with practices of all sizes but really shines as a top choice for solo practitioners and small group practices with five or fewer providers [5]. The platform has extensive customization options that bigger, more generic EHR solutions typically lack. This makes it perfect for agile practices that offer specialties and services general therapists can't match [3].

Small practices love CounSol because each user gets a personal account manager - something usually limited to top-tier pricing plans with other providers [3]. Your dedicated account manager becomes your go-to person. They answer your questions and make sure you have a smooth experience with the platform [3].

Common use cases: therapy, counseling, coaching

CounSol excels at supporting various therapeutic approaches. The platform has great features for traditional in-office sessions and telehealth options, which became more popular after the COVID-19 pandemic [4].

Clients get their own protected portal for safe and secure video appointments [4]. On top of that, the secure online chat feature enables convenient virtual counseling while keeping data private [4]. Counselors and clients can use these online therapy chat sessions without limits. Messages are stored neatly in the administration section of personal portals.

Creating custom client forms, practice terms, and policy agreements online is straightforward. These forms can be customized with different question types and answer methods to collect key information about your clients [2].

Key Features That Set CounSol Apart

CounSol EHR's reliable feature set gives mental health practitioners tools that match their unique workflow needs. Let's look at the standout features that make therapists and counselors choose this platform.

Custom client portal and secure messaging

You can create a branded experience with CounSol's customizable client portal that matches your website. The portal lets you add your own fonts, colors, text, and images to keep your branding consistent [6]. Your clients can use this secure portal to check emails, book appointments, pay bills, and write in private journals. HIPAA-compliant security measures protect all these features. The secure messaging system keeps unauthorized users away from personal information shared between you and your clients [6]. This ensures all communications stay confidential.

Telehealth and video session capabilities

The COVID-19 pandemic has made telehealth options crucial for mental health practices [4]. CounSol's HIPAA-compliant video counseling comes with these benefits:

Clients can join without downloading software
You can share your screen for interactive sessions
Works on phones, tablets, laptops, and desktops [4]
Your subscription includes unlimited video sessions [6]

On top of that, the platform has secure online chat features. Your clients can message you through their protected portals while keeping their privacy intact [6].

Client progress notes and treatment planning

CounSol's customizable templates make it easy to keep detailed records. The progress notes feature has customizable diagnosis descriptions, current assessments, symptom tracking, and treatment plan updates [6]. You can create detailed treatment plans using templates for diagnosis codes, risk assessments, short and long-term goals, treatment strategies, and interventions [6]. These tools help you document everything while providing complete client care.

Automated appointment reminders

The system sends automatic reminders to clients 24, 48, or 72 hours before their sessions through email, text message, or phone call [6]. This feature cuts down no-shows, which usually hit 18% nationally across healthcare practices [2]. Healthcare systems can boost their revenue by a lot - studies show dropping no-show rates to 5% could add nearly $51.80 million yearly [2].

Billing, invoicing, and insurance claim support

The platform makes money matters simple. You can send invoice notifications by email and process credit card payments through connected third-party systems [6]. Clients can pay through their portal without needing you around. The system works with clearinghouses to submit 837 EDI claims and receive ERAs electronically [6]. A pre-filled 1500 form makes claim submission easy and removes the hassle of tracking and posting claim payments.

CounSol Pricing Plans Explained

CounSol's pricing structure helps you pick the right plan for your practice. The platform has four subscription tiers that fit different needs, from simple practice management to full telehealth and insurance billing solutions.

Standard vs Standard Plus

The Standard plan ($49.95/month) works as CounSol's starter option and fits practices that don't take insurance [3]. This plan has unlimited clients, appointment scheduling, secure messaging, and client records management [5]. Practices that bill insurance will find the Standard Plus plan ($59.95/month) useful as it adds unlimited electronic insurance claim submission without per-claim fees [3]. The $10 monthly difference streamlines your insurance billing process.

Premium vs Premium Plus

The Premium plan ($64.95/month) adds unlimited live chat and video telehealth sessions to the Standard plan features [3]. The Premium Plus plan ($69.95/month) brings together all features—telehealth tools plus insurance billing—as the most complete package [3]. You save $5 monthly when you bundle these services instead of buying them separately.

Add-ons and optional features

CounSol has several premium features you can add:

Credit card processing: 2.95% plus $0.35 per transaction [3]
Square processing: 2.90% plus $0.30 per transaction [3]
Wiley Treatment Planners: $20/month per user [5]
ePrescribing non-controlled substances: $60/month per user [3]
ePrescribing controlled substances: $70/month per user [3]
ePrescribing agent: $35/month [3]

Cost per additional provider

Each plan supports one clinician, but you can add more providers at different rates based on your plan:

Standard: $35/month per additional counselor [5]
Standard Plus: $40/month per additional counselor [5]
Premium: $45/month per additional counselor [5]
Premium Plus: $45/month per additional counselor [5]

Is it worth the price?

CounSol stands out among other EHR systems. Every plan comes with unlimited clients, unlimited sessions, no setup fees, no long-term contracts, and a personal account manager [5]. Users say, "The cost of Counsol.com is very good, which is important for Private Practices" [7]. Small practices benefit greatly since they can add non-clinical staff at no extra cost [3].

User Experience and Support

The user experience makes or breaks practice management software. CounSol EHR proves its worth with an impressive overall rating of 4.7 out of 5 stars from over 500 reviews.

Ease of use and learning curve

CounSol's easy-to-use interface welcomes new users, but its complete feature set takes time to master. The software packs many capabilities that need some adjustment time during the original setup. Many practitioners call the system "very straight-forward" and "self-explanatory." One therapist noted, "I was able to teach myself to use the system and am still learning new ways of using it to make my documentation more efficient."

Dedicated account manager support

CounSol stands out by giving every user a personal account manager, whatever their subscription tier. This dedicated contact helps you throughout your membership, from setup to answering questions. Users love this tailored approach. One stated, "The response time from technical support and my assigned representative has consistently been excellent!" Yes, it is true - CounSol has earned a near-perfect 4.9/5 rating specifically for customer support.

Customization help and onboarding

Your account manager helps shape the platform to your practice's needs during onboarding. They set up your website, configure software, and create custom forms or portals. Your dedicated representative guides you through matching your client portal's branding or developing customized intake forms.

CounSol EHR reviews from real users

Real-life feedback explains two main things: reliability and exceptional support. Users say the platform makes practice management smoother. A practitioner shared, "Counsol.com has helped my company in multiple ways and I could not imagine running my practice without them." Another user pointed out practical benefits: "The best feature: text message and email appointment reminders. I get almost zero no-shows these days."

Conclusion

CounSol EHR excels as a solution built specifically for mental health professionals who want to streamline their practice management. Small practices and solo practitioners benefit most from its custom features and individual support. Client portals, telehealth features, and automated reminders work together to reduce no-shows and involve clients more effectively.

The software's affordability makes it worth thinking over. You'll get great value compared to other mental health EHR systems with plans ranging from $49.95 to $69.95 monthly. The subscription has unlimited clients, sessions, and a dedicated account manager whatever plan tier you choose.

Real-world results tell the most compelling story. The company's steadfast dedication to helping practitioners succeed shows in their near-perfect 4.9/5 support rating. Many practitioners say they "could not imagine running their practice without" CounSol after seeing its impact firsthand.

Your practice's specific needs should guide your decision - from insurance billing to telehealth capabilities. You can pick exactly what your practice needs through the tiered pricing. The system has a learning curve during setup, but the accessible interface and dedicated support team help you become skilled at managing your practice workflow quickly.

Key Takeaways

CounSol EHR is a specialized practice management software designed specifically for mental health professionals, offering comprehensive features at competitive pricing. Here are the essential insights from our 2025 review:

• Perfect for small practices: CounSol excels for solo practitioners and groups with 5 or fewer providers, offering personalized account manager support that larger EHR systems typically don't provide.

• Affordable comprehensive pricing: Plans range from $49.95-$69.95 monthly with unlimited clients and sessions, making it cost-effective compared to competitors in the mental health EHR space.

• Telehealth integration reduces no-shows: Built-in video sessions and automated appointment reminders (24-72 hours advance) significantly decrease the typical 18% no-show rate plaguing healthcare practices.

• HIPAA-compliant client portals: Customizable branded portals allow secure messaging, appointment scheduling, and payment processing while maintaining complete privacy and regulatory compliance.

• Exceptional user support: With a 4.9/5 customer support rating and dedicated account managers for all users, CounSol provides personalized assistance from onboarding through daily operations.

The platform's 4.7/5 overall rating from 542+ reviews reflects its effectiveness in streamlining mental health practice management while maintaining the personal touch that small practices need to thrive.

FAQs

What are the main features of CounSol EHR?

CounSol EHR offers a custom client portal, secure messaging, telehealth capabilities, client progress notes, treatment planning, automated appointment reminders, and billing and insurance claim support. It's designed specifically for mental health professionals.

How much does CounSol EHR cost?

CounSol EHR offers four pricing tiers ranging from $49.95 to $69.95 per month. The Standard plan starts at $49.95/month, while the most comprehensive Premium Plus plan is priced at $69.95/month. Additional providers can be added for an extra fee.

Is CounSol EHR suitable for large practices?

CounSol EHR is best suited for solo practitioners and small group practices with five or fewer providers. It offers extensive customization options that larger, more generic EHR solutions typically lack, making it ideal for smaller, specialized practices.

Does CounSol EHR offer telehealth capabilities?

Yes, CounSol EHR provides HIPAA-compliant video counseling and secure online chat features. The telehealth options are included in the Premium and Premium Plus plans, allowing for unlimited video sessions and secure messaging through protected client portals.

What kind of support does CounSol EHR provide?

CounSol EHR assigns a personal account manager to each user, regardless of the subscription tier. This dedicated support person assists with initial setup, ongoing questions, and customization needs. The platform has received a near-perfect 4.9/5 rating for customer support.