Scaling from manual notes to AI clinical intelligence across a 60+ clinician team

+500 Clinical Hours Monthly Without Hiring — Real AI Use Case from a Canadian Clinic

Steve Wilding, Registered Psychotherapist | BA, MA, RP, of Bayridge Counselling Centres, Ontario, Canada

Can AI help a 60-therapist practice reclaim hundreds of clinical hours while improving note quality? For Bayridge Counselling Centres in Ontario, the answer was a definitive yes — and the impact went far beyond just administrative relief.

In just months, the clinic reclaimed over 500 hours of clinical capacity monthly by transforming their documentation process with one strategic AI shift.

When Steve Wilding first explored AI solutions, he wasn't following the hype. He was solving a very real problem for his growing team of 60+ therapists across multiple provinces.

"Before AI, our therapists were spending 1-2 hours daily just on documentation,"

— says Steve.

"For our WSIB specialists, it was even worse — up to 5 extra hours of paperwork weekly."

The turning point came when Steve discovered Yung Sidekick after testing numerous generic AI tools.

"Other apps felt sporadic and generic. Sidekick was different — it was built specifically for therapists."

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The Problem: Documentation Was Draining Clinical Capacity

Like most behavioral health practices, Bayridge Counselling Centres faced the universal challenge: therapists drowning in administrative work while trying to maintain quality client care.

"The mental load of constantly remembering what to write down was exhausting,"

— Steve explains.

"Therapists were present with clients but mentally already writing their notes."

For new clinicians, the challenge was particularly acute. —

"They know how to do therapy but often struggle with documentation standards. We needed consistency across our growing team."

The Turning Point: Finding Purpose-Built AI

In early 2024, Steve began testing Yung Sidekick personally before presenting it to the clinical board. The difference was immediately apparent.

"It wasn't just another note-taking app. The cross-session AI built client narratives that actually helped with treatment planning. And it was consistently accurate."

Within three months of successful testing, the clinic began a staged rollout to all 60+ therapists, starting with small group trainings and addressing individual concerns.

Adoption: From Skepticism to Daily Dependency

Naturally, some therapists were hesitant. —

"We had the full spectrum — from early adopters to serious skeptics concerned about confidentiality and clinical relevance,"

— Steve recalls.

The breakthrough came from reframing how they viewed the tool.

"We presented Sidekick not as a replacement for clinical judgment, but as a collaborator. Even when therapists disagreed with the AI's output, that process of critical review strengthened their own clinical reasoning."

Real Impact: More Time for What Matters Most

The results transformed both individual workflows and clinic capacity:

• 15-20 minute note completion vs. previous 1+ hour sessions

• 4-5 hours weekly saved for WSIB therapists on complex cases

• 500+ clinical hours monthly reclaimed across the practice

• Higher quality, more consistent documentation clinic-wide

"But the biggest win wasn't measurable in hours,"

— Steve emphasizes. —

"It was the reduction in mental load. Therapists could finally be fully present with clients without the background anxiety of documentation hanging over them."

The clinic's therapists now use Sidekick's additional tools daily — from session prep highlights that provide instant client context to client profiles that streamline referrals.

Advice for Other Clinics Considering AI

For clinic leaders hesitant about AI adoption, Steve offers straightforward advice:

"I know with any type of change, especially technological change in psychotherapy, resistance can be high, but at the end of the day, I highly encourage that if there is interest, that if there is even questions and ways to try to make your day to day better, do investigate, do ask, Do try, because the worst case is you don't use it. The best case is you've made your day to day that much easier."

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