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TherapyAppointment EHR Reviews: Hidden Pros & Cons Revealed

Michael Reider

Jul 21, 2025

Choosing the right electronic health record system for your mental health practice takes careful consideration. Therapy appointment reviews consistently show this software as a complete solution designed specifically for mental health professionals . The platform's strong 4.1 out of 5 stars rating from 109 users makes it worth considering .

TherapyAppointment software delivers a complete practice management system that has client scheduling, telehealth capabilities, and secure record-keeping. The platform's affordability sets it apart, with pricing options that range from just $10 to $59+ monthly . Every pricing tier comes with full functionality, making it one of the best value options accessible to more people for solo therapists and growing practices alike . The platform maintains HIPAA compliance and uses advanced technology to protect your clients' sensitive information .

Our review will get into TherapyAppointment EHR's features, benefits, and limitations to help you determine if it matches your practice's needs. We'll compare it with alternatives like Simple Practice and reveal some hidden pros and cons that standard therapy appointment scheduling software reviews miss.

What is TherapyAppointment and who is it for?

TherapyAppointment is the longest-standing EMR practice management solution built specifically for mental health practitioners [1]. Therapists created this platform for other therapists, and it has evolved over the last several years to understand therapy offices' unique workflow needs [2].

Designed for mental health professionals

TherapyAppointment serves mental health practitioners, therapists, psychiatrists, and behavioral health professionals [3]. The platform combines tools that help therapists streamline their daily tasks, stay connected with clients, and expand their business [2]. Unlike generic one-size-fits-all platforms, this mental health software addresses your specific clinical needs [2].

Solo vs group practice suitability

TherapyAppointment works well for practices of all sizes, from independent practitioners to large organizations [3]. Solo practitioners get all the tools they need to handle client records, scheduling, billing, and telehealth in one accessible interface [1].

Group practices get extra features that make shared work easier. These features include employee access settings, secure record sharing among team members, supervisor review notifications, and customized templates [3]. About half of group practices using TherapyAppointment are incorporated entities (LLCs, PCs, or S-Corps), while the others operate as unincorporated affiliations of independent therapists [2].

HIPAA compliance and cloud-based access

Security is the life-blood of TherapyAppointment's design. The system meets all HIPAA and HITECH standards for encrypted transmission and storage of protected health information [4]. The platform stores and processes all data in North America, including third-party processors, with nightly backups at multiple locations [3].

TherapyAppointment's cloud-based system eliminates local storage of patient information on your computer [1]. You can access your practice management tools securely from any computer, smartphone, or mobile device with an internet connection [4]. This means you can run your practice efficiently from anywhere while following privacy regulations strictly.

Key features of TherapyAppointment software

TherapyAppointment's platform makes practice management simple with its complete suite of tools for mental health professionals. The software stands out in therapy appointment reviews because of its essential features.

Client management and intake tools

Your clients can access their information and interact with your practice through a secure client portal. They can complete intake forms, e-sign documents, and view their account statements online. The platform has unlimited HIPAA-compliant messaging that lets you communicate with clients at no extra cost. The system streamlines your documentation process with free SOAP and HIPAA templates.

Scheduling and calendar sync

TherapyAppointment's calendar features make appointment scheduling effortless. Google Calendar syncs both ways to keep your personal and professional appointments current. You control your schedule by customizing availability based on time, session type, and location. Automated reminders keep everyone informed about upcoming appointments and help reduce no-shows.

Telehealth and mobile access

The platform works well on mobile devices through home screen shortcuts on iOS and Android, despite not having a dedicated app. Your dashboard provides secure HIPAA-compliant telehealth sessions. Virtual sessions cost $15 per therapist monthly and support screen sharing, group sessions, and session recording without extra software.

Billing, insurance, and payment processing

The billing system collects payment information during intake and stores credit card details securely with PCI encryption. New session invoices generate instantly and bill automatically to saved cards. The software handles insurance claims with eligibility checks, easy filing, and automated tracking.

Practice analytics and reporting

TherapyAppointment helps you track your practice's performance with complete reporting tools. Monthly, quarterly, or yearly reports support growth planning and forecasting. You can analyze data by office locations, staff members, and income sources. Client demographics like age, gender, and zip codes give you better insights into your client base.

Hidden pros and unexpected benefits

TherapyAppointment has many more benefits that don't come up off the top of my head in standard therapy appointment reviews. These hidden advantages will improve your practice efficiency by a lot.

Flat pricing with full feature access

TherapyAppointment stands out from other EHR systems by giving complete access to all features whatever your pricing tier [4]. The transparent pricing model ranges from $10 to $59+ monthly based on client volume, not locked features [4]. New users get a 30-day free trial to test the entire platform [5]. The company takes pride in its "honest and transparent pricing with no hidden fees" [2]. Users only need to consider optional add-ons like integrated telehealth via Zoom for Healthcare ($5/month per practitioner), online claims submissions (starting at $0.15 per claim), and credit card merchant services [5].

Free appointment reminders

TherapyAppointment's complimentary appointment reminder system sets it apart from competitors like TherapyNotes and SimplePractice [4]. These automated HIPAA-compliant reminders help cut down no-shows and keep client contact before sessions [3]. You can tailor both the type (text, email) and frequency of reminders based on each client's priorities [3]. The platform's cloud-based calendar merges with Google, iCal, or Outlook, and these reminders will give a well-hosted schedule [3].

Integrated faxing and ID scanning

The software has built-in faxing capabilities at no extra cost that let you send client records directly from within the system [4]. You won't need third-party fax services, which helps streamline coordination with external agencies [4]. On top of that, it has ID scanning features to upload insurance cards and identification documents [6]. This feature makes your intake process better and ensures accurate insurance information [6].

Batch import and data migration tools

TherapyAppointment makes switching from another system easier with its data migration through batch imports [7]. The platform gives you two spreadsheet template options: a simple template if you don't accept insurance and an advanced template that includes insurance information [7]. You can import client demographics and insurance details quickly instead of entering data one client at a time [7].

Cons and limitations to consider

TherapyAppointment has many strengths, but you should know about some limitations that might affect your practice's workflow. These drawbacks will help you decide if this platform lines up with what you need.

Limited customization in treatment plans

TherapyAppointment's simple treatment planning functionality stands out as a weakness. The system gives you just a simple text box with a date field for treatment plans. You won't find built-in frameworks to set measurable goals or track progress over time [4]. The platform lacks Wiley integration, structured charting, and AI-assisted documentation. This makes the documentation process more hands-on than competitors like ICANotes [4]. Therapists who need deep customization options might find this limitation a deal-breaker since TherapyAppointment offers fewer options to customize therapy notes and templates.

Telehealth not included in base plan

TherapyAppointment's telehealth features come at an extra cost. You'll pay an additional $15 per month per practitioner to use these virtual session tools [4]. Another option lets you blend your existing Zoom Health account for $5 monthly [4]. These extra costs matter if your practice depends heavily on virtual sessions, especially when you look at other therapy appointment software options.

No e-prescription support

TherapyAppointment lacks integrated e-prescription functionality. Psychiatrists and prescribing providers who need to handle medications within their EHR system might find this inconvenient. More prescribing professionals want digital solutions nowadays. This gap might force you to use separate systems to manage prescriptions.

Occasional customer service complaints

Customer support issues pop up in several therapy appointment reviews. Users say getting help can be tough. One user calls customer service "beyond challenging to access and often they don't really help the issue" [8]. Response times lag when users ask about system upgrades [8]. Some reviewers faced billing problems and got overcharged without solutions, despite reaching out multiple times [8]. New users who need help setting up might struggle with this uneven support quality.

Conclusion

TherapyAppointment provides a detailed EHR solution that mental health professionals can afford. This platform combines essential practice management tools with HIPAA compliance and accessible design.

The software stands out with its clear pricing model. You get access to all features with any subscription level. It also includes free appointment reminders, built-in faxing, and the quickest way to move your data. These tools make TherapyAppointment a great choice for solo practitioners and small group practices looking for budget-friendly options.

In spite of that, you should think over some limitations. The simple treatment planning tools might not work for therapists who need extensive customization. Extra costs for telehealth and missing e-prescription features could slow down some practices. Service quality varies, which might cause issues during setup and problem-solving.

Your practice's needs will help you find the right EHR system. TherapyAppointment works best for mental health professionals who prefer affordability and straightforward features over complex customization. The 30-day free trial lets you test everything yourself to see if this experienced mental health EMR solution lines up with what your practice needs.

No EHR system is perfect. TherapyAppointment earned its 4.1-star rating by focusing on what mental health practitioners need most. The best practice management solution balances features, cost, and ease of use - areas where TherapyAppointment proves its worth after serving the mental health community for 25 years.

Key Takeaways

TherapyAppointment stands out as a specialized EHR solution built by therapists for mental health professionals, offering transparent pricing and essential practice management tools in one platform.

• Flat pricing model provides full feature access at every tier ($10-$59+ monthly), unlike competitors who restrict features by subscription level

• Free appointment reminders and integrated faxing reduce no-shows and eliminate third-party service costs, adding significant hidden value

• Limited treatment planning customization may frustrate therapists needing detailed goal-setting frameworks or AI-assisted documentation

• Telehealth requires additional $15/month per practitioner, making virtual sessions more expensive than base subscription suggests

• 25+ years of mental health specialization ensures HIPAA compliance and workflow design tailored specifically for therapy practices

While TherapyAppointment excels in affordability and mental health-specific features, practices requiring advanced customization or integrated e-prescribing may need to consider alternatives. The 30-day free trial allows you to test all functionality before committing to this longest-standing mental health EMR solution.

FAQs

What makes TherapyAppointment unique among EHR systems?

TherapyAppointment is the longest-standing EMR solution designed specifically for mental health practitioners. It offers a comprehensive suite of tools tailored to therapy offices, including client management, scheduling, billing, and HIPAA-compliant telehealth capabilities.

How much does TherapyAppointment cost?

TherapyAppointment offers a transparent pricing model ranging from $10 to $59+ monthly based on client volume. All pricing tiers provide full access to features, with optional add-ons like integrated telehealth ($15/month per practitioner) and online claims submissions available.

Is TherapyAppointment suitable for both solo practitioners and group practices?

Yes, TherapyAppointment accommodates practices of all sizes. It offers essential tools for solo practitioners and additional features for group practices, such as employee access settings, secure record sharing, and customized templates.

Does TherapyAppointment offer mobile access?

While there isn't a dedicated mobile app, TherapyAppointment allows users to create home screen shortcuts that function similarly to apps on both iOS and Android devices. This enables secure access to practice management tools from any device with an internet connection.

What are some limitations of TherapyAppointment?

Some limitations include basic treatment planning functionality with limited customization options, telehealth not being included in the base plan, lack of e-prescription support, and occasional customer service complaints reported by users.